At STRIDE FORWARD MEDICAL GROUP, we strive to provide the highest quality care to all our patients. To ensure that we can accommodate everyone effectively, we have established the following policy for missed appointments and late cancellations:

1. Definition of a No-Show or Late Cancellation

• A no-show occurs when a patient misses an appointment without prior notice.
• A late cancellation is when a patient cancels or reschedules their appointment less than 24 hours before the scheduled time.

2. Importance of Keeping Appointments

When a patient misses an appointment, it prevents us from offering that time slot to another patient in need of care. Your cooperation helps us maintain efficient scheduling and provide the best service for everyone.

3. No-Show/Late Cancellation Fees

• Patients who miss an appointment or cancel with less than 24 hours’ notice may be charged a $85 fee.
• This fee is not covered by insurance and must be paid before scheduling a new appointment.

4. Exceptions

We understand that emergencies and unforeseen circumstances happen. If you miss an appointment due to an emergency, please contact our office as soon as possible, and we may waive the fee at our discretion.

5. Repeat No-Show Policy

• First No-Show: A courtesy call will be made to remind you of our policy.
• Second No-Show: The fee will be applied to your account, and future appointments will require confirmation.
• Third No-Show: You may be required to prepay for appointments or be placed on a same-day appointment basis.

6. Reminders

To help you keep your appointments, we offer:

• Appointment reminder calls, emails, or text messages.
• The option to confirm or reschedule appointments through our online patient portal or by phone.

7. How to Cancel or Reschedule

If you need to cancel or reschedule your appointment, please contact our office at 561-401-0422 at least 24 hours in advance. This allows us to offer your time slot to another patient.